Refund & Cancellation Policy

1. 7-Day Satisfaction Guarantee

We stand firmly behind the speed, reliability, and stream quality of Encore TV. If you encounter unresolved technical incompatibilities or verified stream degradation within seven (7) days of your initial purchase that our technical support team cannot resolve, you are entitled to request a full refund of your subscription fee.

2. How to Request Technical Assistance or a Refund

Before requesting a cancellation or refund, we invite you to review our rapid setup guides on devices.html or contact our technical team with your order reference ID. 95% of playback issues are solved immediately by switching the internal player format (e.g. from ExoPlayer to VLC in TiviMate) or adjusting buffer size.

If our team cannot resolve the technical barrier, your refund will be processed back to the original payment method within 3 to 5 business days.

3. Cancellation of Monthly Subscriptions

Monthly subscriptions carry zero long-term commitments or exit penalties. You may cancel your monthly plan at any time prior to the next billing renewal cycle. Upon cancellation, your service remains fully active through the conclusion of your current paid month.